Refund Policy

Effective Date: August/5th/2025

At CrimsonCloverShop, your satisfaction and well-being are our priority. We take great care in preparing and delivering our herbal remedies. Due to the nature of our products, we have specific policies regarding returns and refunds to ensure safety, hygiene, and compliance with health standards.

1. Return Eligibility

To be eligible for a return or refund, you must meet the following conditions:

The request must be made within 14 days of receiving your order
The product must be unopened, unused, and in its original packaging
A valid proof of purchase (order number or receipt) must be provided

For safety and hygiene reasons, we cannot accept returns on any product that has been opened or used.

2. Non-Returnable Items

We do not accept returns or issue refunds for the following:

Opened or used herbal products
Perishable items (e.g., teas, tinctures, balms)
Sale or clearance items
Digital downloads (if applicable)

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

Your order number
A photo of the damaged or incorrect item

We will evaluate the issue and may offer a replacement, store credit, or full refund, depending on the circumstances.

4. Refunds (If Applicable)

Once we’ve received and inspected the returned item (if a return is approved), we will notify you of the status of your refund. If approved:

Refunds will be issued to your original payment method
It may take 5–10 business days for the refund to appear on your statement

5. Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong or damaged item). We recommend using a trackable shipping service.

6. Contact Us

If you have any questions or need to request a return, please contact us:

📧 Email: TimothyPrice@CrimsonCloverShop.com