Effective Date: September 19, 2026

At CrimsonCloverShop, we take pride in creating and providing handcrafted soaps, lotions, body butters, creams, salves, balms, beard-care products, massage and self-care products, and educational courses. Our products are created with care and are intended to provide personal-care, cosmetic, self-care, and educational experiences.

Because many of our products are handcrafted and are intended for personal use or direct contact with the skin, we maintain a final-sale policy to protect product quality, hygiene, and the integrity of our products.

1. All Sales Are Final

All purchases made through CrimsonCloverShop are final.

Due to the handcrafted and personal-use nature of our products, we generally do not accept returns, exchanges, cancellations, or refund requests based on a change of mind, personal preference, ordering the wrong product or size, dissatisfaction with scent or texture, or simply deciding that a product is no longer wanted.

This final-sale policy applies to, but is not limited to:

• Handmade soaps

• Lotions and infused lotions

• Body butters

• Creams

• Salves and balms

• Beard-care products

• Massage and self-care products

• Candles

• Other handcrafted personal-care or cosmetic products

• Sale, promotional, discounted, or clearance products

Customers are encouraged to carefully review the product description, ingredients, size, scent, intended use, and other available product information before completing a purchase.

Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

2. Classes, Courses, and Educational Content

All class, course, workshop, and educational purchases are non-refundable and final.

This includes, where applicable:

• Online courses

• Soap-making classes

• Herbal education classes

• Formulation or crafting courses

• Workshops

• Digital educational materials

• Course-related downloads or resources

• Discounted or promotional educational offerings

Once payment has been completed and access to a course or educational material has been provided, the purchase is considered final.

Refunds will not generally be provided because a customer:

• Changes their mind

• Decides not to participate

• Does not complete the course

• Does not attend a scheduled class or workshop

• Loses interest in the subject matter

• Fails to use or access the course

• Purchases a course and later decides it is not suitable for them

• Experiences scheduling conflicts

• Purchases a course by mistake

Customers should review the course description and available information carefully before purchasing.

If CrimsonCloverShop is unable to provide a purchased course or educational service due to an issue caused by CrimsonCloverShop, we may, at our discretion, provide an alternative form of access, reschedule the service, issue a refund, or provide another appropriate resolution.

3. Damaged, Defective, or Incorrect Products

Although all sales are final, CrimsonCloverShop wants customers to receive the products they actually purchased in acceptable condition.

If an item arrives:

• Damaged during shipment

• Defective due to a product or manufacturing issue

• Significantly different from the product ordered

• As the wrong product due to an error on our part

please contact us within 7 calendar days of delivery.

Your request should include:

• Your name

• Order number

• Product name

• Description of the issue

• Clear photographs of the product

• Photographs of the shipping package and packaging when damage occurred during shipment

We will review the circumstances and determine an appropriate resolution.

Depending on the situation, CrimsonCloverShop may provide a replacement, store credit, refund, or another appropriate remedy.

If the issue resulted from an error made by CrimsonCloverShop, we will not require the customer to pay the cost of returning the incorrect or defective product when a return is requested.

4. Products That Have Been Opened or Used

For health, safety, hygiene, and product-integrity reasons, CrimsonCloverShop does not generally accept returns of products that have been opened, used, altered, contaminated, or otherwise handled after delivery.

This includes personal-care and cosmetic products such as soaps, lotions, creams, body butters, salves, balms, beard-care products, and similar items.

Customers should inspect their order promptly after delivery and contact us before using a product if they believe the product was damaged, defective, or incorrect.

5. Allergies, Sensitivities, and Individual Reactions

Customers are responsible for reviewing the ingredients and product information provided with each product before purchasing and using the product.

Our products may contain botanical ingredients, fragrances, essential oils, cosmetic ingredients, or other ingredients that may not be suitable for every individual.

If you experience an unexpected reaction or sensitivity, discontinue use and seek appropriate medical attention when necessary.

A personal preference, sensitivity, or allergic reaction does not automatically make an opened or used product eligible for return or refund.

Nothing in this section is intended to limit any rights or remedies available under applicable law.

6. Order Cancellations

Because many of our products are handcrafted and orders may begin processing shortly after purchase, customers should contact us as soon as possible if they believe they have placed an order in error.

Once an order has entered processing, preparation, production, or fulfillment, the order generally cannot be cancelled.

A cancellation request is not guaranteed to result in a refund.

If an order has already shipped, the purchase remains subject to this Final Sale Policy.

7. Shipping Charges

Shipping charges are generally non-refundable.

If CrimsonCloverShop makes an error that results in the wrong product being shipped, or where a product arrives damaged or defective and a refund is approved, shipping-related costs may be addressed as part of the resolution.

Any remedy will be determined based on the circumstances and applicable law.

8. Refused or Unclaimed Packages

If a customer refuses delivery, provides an incorrect or incomplete shipping address, fails to claim a package, or otherwise causes a package to be returned to CrimsonCloverShop, the purchase remains subject to this Final Sale Policy.

A refund is not automatically issued when a package is returned to us.

If the package is returned and a resolution is available, any refund, store credit, replacement, or reshipping arrangement will be determined on a case-by-case basis. Additional shipping charges may apply to reshipment.

9. Store Credit or Replacement

When CrimsonCloverShop determines that a resolution is appropriate, we may, depending on the circumstances, offer:

• A replacement product

• Store credit

• A refund

• Another reasonable resolution

The type of resolution offered will depend on the nature of the issue, product availability, the circumstances surrounding the purchase, and applicable law.

A replacement or store-credit offer does not establish a general right to return other purchases.

10. Fraudulent, Abusive, or Misuse-Related Claims

CrimsonCloverShop reserves the right to investigate refund, replacement, or damage claims.

We may decline a request when there is evidence of:

• Product misuse

• Customer-caused damage

• Alteration or contamination of the product

• Repeated or abusive refund claims

• Fraudulent activity

• Misrepresentation of the circumstances surrounding an order

This provision does not limit any rights provided by applicable law.

11. How to Report a Problem With an Order

If you believe you received a damaged, defective, or incorrect product, contact us as soon as possible and preferably within 7 calendar days of delivery.

Please provide:

• Your name

• Order number

• Product name

• Description of the problem

• Photographs, when applicable

Please do not send products back without contacting CrimsonCloverShop first and receiving return instructions.

Unauthorized returns may not be accepted or processed.

12. Refund Processing

When CrimsonCloverShop determines that a refund is appropriate, the refund will generally be issued to the original payment method used for the purchase.

After a refund has been approved and initiated, it may take 5–10 business days for the funds to appear, depending on the payment processor, bank, or financial institution.

CrimsonCloverShop cannot control processing times imposed by a customer's bank or payment provider.

13. Applicable Law

This policy is intended to operate consistently with applicable federal, state, and local laws.

Nothing in this policy is intended to exclude, restrict, or waive a consumer right, warranty, remedy, or protection that cannot legally be excluded or waived.

14. Policy Changes

CrimsonCloverShop reserves the right to modify this Refund & Return Policy as the business, products, services, or applicable legal requirements change.

The version posted on the Website at the time of a purchase will generally govern that purchase, subject to applicable law.

15. Contact Us

For questions regarding this Refund & Return Policy or an issue with an order, please contact:

CrimsonCloverShop
Email: CrimsonClover.Timothy@Yahoo.com

When contacting us regarding an order, please include your order number and a description of the issue so that we can review the matter efficiently.