Effective Date: September 14, 2026

At CrimsonCloverShop, we take care in preparing, packaging, and delivering our handcrafted cosmetics, soaps, lotions, body butters, creams, beard-care products, salves, massage and body-care products, candles, and other goods.

This Shipping Policy explains how orders are processed, the shipping options currently available, delivery estimates, and how we handle shipping-related issues.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday and do not include weekends or applicable holidays.

You will receive a shipping notification when your order has been shipped.

Additional processing time may be required during:

Holidays

Promotional events

High-demand periods

Product launches

Other periods of unusually high order volume

Processing time is separate from the carrier's shipping transit time.

2. Domestic Shipping — U.S. Only

CrimsonCloverShop currently ships orders to addresses within the United States.

We currently do not offer international shipping.

Standard Shipping

Estimated delivery: 3–7 business days after the order has been processed and handed to the carrier.

Shipping charges are calculated at checkout based on factors that may include:

Package weight

Destination

Shipping method

Package size

Applicable carrier rates

The shipping charge applicable to your order will be displayed during checkout before you complete your purchase.

Delivery estimates are not guaranteed delivery dates unless the applicable carrier service expressly provides a delivery guarantee.

3. In-Person Pickup

When offered, CrimsonCloverShop may provide an in-person pickup option for eligible customers.

In-person pickup is free of shipping charges.

Pickup availability, location, scheduling, and instructions will be provided at the time the pickup option is selected or arranged.

Customers should not travel to a pickup location until pickup arrangements have been confirmed.

4. Delivery Delays

We make reasonable efforts to process and ship orders within the timeframes described in this policy. However, delivery dates are estimates and may be affected by circumstances outside our reasonable control.

Delays may result from:

USPS, UPS, FedEx, or other carrier issues

Severe weather

Natural disasters

Transportation disruptions

Holidays

High shipping volume

Incorrect or incomplete shipping information

Other circumstances outside CrimsonCloverShop's reasonable control

CrimsonCloverShop is not responsible for carrier delays or other delays outside our reasonable control.

If a significant fulfillment delay occurs before your order ships, we will make reasonable efforts to communicate the delay when practical.

5. Shipping Confirmation and Tracking

When tracking is available, you will receive a shipping confirmation after your order has been shipped.

Tracking information may take approximately 24–48 hours to begin displaying updates after the shipping label is created or the package enters the carrier's system.

Once the package has been transferred to the carrier, tracking updates and delivery estimates are controlled by the carrier.

Customers should use the tracking information provided to monitor the progress of their shipment.

6. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact CrimsonCloverShop within 7 days of the expected delivery date or actual delivery date, as applicable.

Please provide:

Your order number

Tracking number, if available

A description of the issue

Photographs of damaged products and packaging, when applicable

For damaged shipments, please retain the original shipping box, packaging materials, and damaged product until we have reviewed the matter and provided further instructions.

Depending on the circumstances, CrimsonCloverShop may:

Contact or submit an inquiry to the shipping carrier

File an applicable carrier claim

Reship an eligible order

Provide a refund or store credit

Offer another appropriate resolution

Carrier claims and investigations are subject to the applicable carrier's procedures and requirements. CrimsonCloverShop cannot guarantee the outcome or timing of a carrier investigation or claim.

7. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

Check the delivery location identified by the carrier.

Check around your residence or other secure delivery locations.

Ask household members or other authorized recipients whether the package was received.

Check with neighbors when appropriate.

Contact the shipping carrier for additional delivery information.

Contact CrimsonCloverShop if the package remains missing.

A carrier's delivery and tracking records may be considered when evaluating a missing-package issue.

CrimsonCloverShop will make reasonable efforts to assist with the issue but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, particularly when the loss occurred after delivery.

8. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please verify your:

Name

Street address

Apartment, suite, or unit number

City

State

ZIP code

If an order is shipped to an incorrect address because incorrect or incomplete information was provided by the customer, CrimsonCloverShop is not responsible for the resulting delivery failure.

If the package is returned to us, additional shipping charges may apply if the customer requests that the order be shipped again.

If you notice an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your shipment, please contact us within 7 days of delivery.

Please provide your order number and a description of the issue. Photographs may be requested when appropriate.

We will review the order and determine an appropriate resolution, which may include a replacement, refund, store credit, or another appropriate remedy.

Issues involving incorrect, damaged, or defective products may also be subject to our Return & Refund Policy.

10. Shipping Restrictions

Certain products or destinations may be subject to carrier restrictions or applicable federal, state, or local requirements.

CrimsonCloverShop reserves the right to restrict, cancel, or refuse shipment of an order when shipment would violate applicable law, carrier requirements, safety requirements, or other applicable restrictions.

If we determine that an item cannot be shipped after an order has been placed, we will contact the customer and provide an appropriate resolution for the affected portion of the order.

11. Returned or Undeliverable Packages

If a package is returned to CrimsonCloverShop because it is undeliverable, refused, or addressed incorrectly, we may contact the customer to determine whether the order should be reshipped.

Additional shipping charges may apply when an order must be reshipped because of an incorrect address, refusal, failure to accept delivery, or another circumstance attributable to the customer.

Any refund relating to an undeliverable package will be handled in accordance with our Return & Refund Policy and applicable law.

12. Shipping Costs and Promotions

Shipping charges are calculated at checkout based on the applicable characteristics of the order and available shipping services.

Promotional shipping offers, discounts, or product promotions may have additional terms or limitations.

For example, product promotions such as our Buy 4, Get 1 Free soap offer apply to qualifying products according to the terms displayed with the promotion and do not automatically include free shipping unless the promotion specifically states otherwise.

13. Shipping and Returns

Shipping-related refunds, replacements, and returns are governed by this Shipping Policy together with our Return & Refund Policy.

Customers should review the Return & Refund Policy for information regarding:

Return eligibility

Refund eligibility

Opened or used products

Damaged or defective products

Incorrect products

Return shipping responsibilities

Refund processing

Nothing in this Shipping Policy or our Return & Refund Policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.

14. Events Outside Our Control

CrimsonCloverShop is not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

Severe weather

Natural disasters

Carrier disruptions

Transportation interruptions

Government actions or restrictions

Labor disruptions

Technical failures

Unexpected fulfillment disruptions

Other circumstances beyond our reasonable control

We will make reasonable efforts to fulfill orders and communicate significant issues when practical.

15. Contact Us

For questions regarding an order, shipping status, delivery issue, damaged package, or this Shipping Policy, please contact:

CrimsonCloverShop
Email: CrimsonClover.Timothy@yahoo.com

When contacting us regarding an order, please include your order number and, when applicable, your tracking number so that we can assist you more efficiently.

Last Updated: September 14, 2026